I will never order from them again. Ordered 28 snails a month ago. When i placed my order items were in stock, but when shipped only received one species of snails as i was told the others were out of stock and would ship when they received them. I was told i would receive an email to verify if “ok” to ship second shipment. That didn’t happen, instead I was sent an email my snails shipped (glad I was going to be home). Both shipments arrived by 9:30 a.m. on their scheduled delivery day, but on shipment 2 the majority of the snails were already dead. Followed website acclimation for surviors. Those that were dead were covered by their arrive alive guarantee . Sent photo as instructed on website. Received credit for those snails that arrived dead. The rest were dead the next day and guaranteed for14 days, but when i submitted my second request for credit I didn’t receive a response from them. I reach out several times with no response. I gave up and decided i wouldn’t order from them again. This was my first order as I was in need of snails and one place that had them (supposedly) in stock and would be shipped overnight instead of 1-2 day priority mail. I wanted overnight service so went with liveaquaria. In my opinion their customer service was not top notch and i will never order from them again. Maybe your experience has been different, but my experience was not what I expect. I typically don’t post negative experiences about businesses, but this time I decided to share.