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SilentNight1793

Issues with renewing, or new people creating an account

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having paypal would definitely speed things up.  it renews the account once an online payment comes thru.  

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I renewed last year but it says expired 2016. I paid at the frag swap. Also never got a membership card. So no premium aquatics discount😒

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6 minutes ago, wordspredder said:

I renewed last year but it says expired 2016. I paid at the frag swap. Also never got a membership card. So no premium aquatics discount😒

I checked your account, and everything on the back end looks good. There was an old invoice that had expired.  

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I have been trying to get into the buy/sell livestock forum but it says that I do not have access. When I go "Orders" it shows that I purchased an annual membership on May 6th 2018 so I should be good for 12 months (May 2019). However when I go to "Manage Purchases" the last order shows an expiration of May 16 2018 so I'm really confused as to what is going on. I sent an email via the contact US page last week I think but never heard anything back.
 
Just wondering what I need to do to renew my membership if its expired.
Edited by hawaiifavo
more info

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49 minutes ago, hawaiifavo said:
I have been trying to get into the buy/sell livestock forum but it says that I do not have access. When I go "Orders" it shows that I purchased an annual membership on May 6th 2018 so I should be good for 12 months (May 2019). However when I go to "Manage Purchases" the last order shows an expiration of May 16 2018 so I'm really confused as to what is going on. I sent an email via the contact US page last week I think but never heard anything back.
 
Just wondering what I need to do to renew my membership if its expired.

The order showing for May 6th was the renewal invoice that was automatically generated. I reissued it. You should be able to renew. Let me knownif you have any other issues.

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I received an email stating my membership had been renewed on Sunday.    I'm not able to access some of the member forums.   Thoughts?

 

 

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1 hour ago, PaulS.46122 said:

I received an email stating my membership had been renewed on Sunday.    I'm not able to access some of the member forums.   Thoughts?

 

 

Sent you a message 

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I am having a similar issue. I signed up as a new member at the frag swap but have had this account since 2015. I can not access the buy/sell pages even though I have my membership and used the information for this account. What do I need to do?

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Hey!  Thanks for renewing.  Give the staff a few days to get the stack of invoices processed.  This is a manual process that takes 5 minutes per invoice with over 100 renewal and new member invoices.  We hope to see you at the new member meeting in April!

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On 3/29/2019 at 5:24 PM, Shahzad1676 said:

Have problems renewing membership.

 

 Thanks 

Shahzad 

Pm sent

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I would like to renew but I have an expired order in my cart. In the past it auto renewed but i guess that stopped. 

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@indymatt I reissued the old invoice that had shown expired.  Please check your email and let me know if you have any other issues.

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